Privacy Policy
Last updated: October 2026
VELTRIX Home Services ("VELTRIX", "we", "us" or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you submit a booking request, contact us, or register as a technician. This may include your name, email address, phone number, physical address, appliance details, and any other information you choose to provide. We may also collect technical information such as your IP address, browser type and pages visited when you use our website.
2. How We Use Your Information
We use your personal information to process and manage your repair booking requests, communicate with you about your bookings and enquiries, match you with suitable technicians in your area, improve our platform and services, and comply with our legal obligations. We do not sell, rent or trade your personal information to third parties.
3. Sharing of Information
We may share your personal information with technicians on our platform to the extent necessary to fulfil your repair booking. We may also share information with service providers who assist us in operating our platform, subject to appropriate confidentiality obligations. We will disclose personal information if required to do so by law or in response to a valid legal process.
4. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Retention of Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal information is no longer required, we will securely delete or anonymise it.
6. Your Rights
Under POPIA, you have the right to access the personal information we hold about you, request correction of inaccurate information, object to the processing of your personal information in certain circumstances, and lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, please contact us at [email protected].
7. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].